Customer support
Before contacting us...
Please note : If your request concerns a claim for surcharged services on your mobile or ISP bill, details of this billing will help our team to deal with your request quickly.
If it concerns SMS+ billing, please indicate at the heart of your message :
- The 5-digit short number associated with the billing
- The date on which the SMS was sent
- The total amount billed per SMS
- The line number invoiced
In the case of Internet+ billing, please indicate at the heart of your message :
- If the invoice concerns a Box or Mobile subscription
- Subscription billing date
- The transaction reference on the Operator invoice
- The line number invoiced
Don't hesitate to include a description of the problem in your message.
Write us an email at contact.support@pay-cash.fr or
Remplissez ce formulaire (conseillé)